Home / Claim Administration
Customer Complaint Procedure
At G.A.P. AKIS Express, we are committed to providing fast, reliable, and high-quality courier services.
If your experience has not met your expectations, we encourage you to let us know.
Every complaint is handled with professionalism, confidentiality, and fairness, helping us continuously improve our services.
You Can Contact Us Regarding
- Shipment delivery delays
- Lost shipments
- Damaged shipments
- Incorrect deliveries
- Cash on Delivery (COD) issues
- Billing or invoicing enquiries
- Customer service issues at any G.A.P. AKIS Express branch
- Staff conduct or service quality
- Any other issue relating to our services
Before Contacting Us
To help us investigate your complaint as quickly as possible, please have
the following information available:
- Shipment Tracking Number, if applicable
- Sender’s and/or recipient’s name
- Date of the incident
- A brief description of the issue
- Any supporting documents or photographs, if available
Contact Us
Email: gapakisexpress@gapgroup.com
Telephone: +357 77 77 17 77
Customer Service Hours
- Monday – Friday
- 9:00 – 17:00
Our Commitment
At G.A.P. AKIS Express, every complaint is treated as an opportunity to improve.
We are committed to:
- Handling all complaints fairly, impartially, and confidentially.
- Investigating every case thoroughly and professionally.
- Protecting your personal data in accordance with our Privacy Policy and applicable data protection legislation.
- Using customer feedback to continuously improve our services.